We ship only to addresses within the United States. For international sales, please use a firearm or firearm component importer/exporter such as Prophet River Firearms.
Shipping to Alaska and Hawaii will require an extra $20.00 in shipping charges.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If FedEx records indicate your package has been delivered, and a FedEx delivery signature option was not selected, FedEx may deliver to a residential address without obtaining a signature. FedEx and X-Caliber does not accept liability for loss or damage due to releasing such packages.
If a package is lost in shipping, X-Caliber will file a claim and create a new work order for our customer. The new order will be expedited at no extra cost to the customer.
You may return most new, unopened items within 30 days of delivery for a refund minus a 15% restocking fee. We will waive this fee and also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you cancel your order, and the steel has been cut, you will be charged a 15% restocking fee. If no work has been done on your order, there will be a 5% fee for credit card users. If your barrel has a custom contour, no refund will be issued.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.