Shipping to Alaska and Hawaii will require an extra $20.00 in shipping charges.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If FedEx records indicate your package has been delivered, and a FedEx delivery signature option was not selected, FedEx may deliver to a residential address without obtaining a signature. FedEx and X-Caliber does not accept liability for loss or damage due to releasing such packages.
If a package is lost in shipping, X-Caliber will file a claim and create a new work order for our customer. The new order will be expedited at no extra cost to the customer.
You may return most new, unopened items within 30 days of delivery for a refund minus a 40% restocking fee. Any In-Stock items which are returned are subject to 10% restocking fee. As our barrels are highly custom, they are oftentimes difficult for us to re-sell based on any given configuration and as such we cannot give full refunds for unwanted barrels or barrels that were ordered with incorrect/mistaken specifications by the customer. We will waive this restocking fee and also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). X-Caliber Barrel & MFG warranties barrels up to one (1) year following purchase against all manufacturer defects within our stringent specifications, assuming only factory ammo has been fired through the barrel and no alterations have been made to the barrel.
If you cancel your order, and the steel has been cut, you will be charged a 15% restocking fee. If no work has been done on your order, there will be a 5% fee for credit card users. If your barrel has a custom contour, no refund will be issued.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We do not issue return shipping labels without expressed authorization from management, extenuating circumstances will dictate when this is allowed. In most cases, the customer will have to cover the initial shipping costs to return a barrel to us for inspection. If during the inspection any manufacturing defect or flaw is discovered, we will correct the issue (or if required remake the barrel on priority expedite), return the barrel on us, and we will cover the return shipping costs via credit card reimbursement when inside of 6 months from initial order placement for said shipping amount (a copy of the return shipping receipt will be required). If no discernible defect or flaw is discovered and the returned barrel passes the inspection to all of our specifications, the customer will be invoiced for all return shipping charges.